Frequently Asked Questions

Listed below are some of the most frequestly asked questions.

1. If I don't find the answer to my question here, how can I find help?

If you can't find the answer to your question here, please contact the ClassicAles.co.uk Online Customer Support Team. You can email us on customerservices@classicales.co.uk. We aim to respond to all enquiries within 24 hours.

2. Mini Cask

  • How long do mini casks last when opened?
    Approximately 5 days
  • What is the shelf life of a mini cask at the time of despatch?
    Mini casks are despatched with at least a minimum of 14 days shelf life.
  • Do I need specialist equipment to use the mini cask?
    No - Simply twist the handle on the top and then pour from the spout at the bottom!
  • How do I dispose of a mini cask?
    Mini Casks are all recyclable.

3. How can I specify a different delivery address to the invoice address?

If you want your purchase to be sent to a different address than the invoice (billing) address, eg if your order is a gift, then on the checkout page in the section named "Address Details" you are able to input a ‘Delivery Address’.

4. What if the recipient of my online beer shop order is not in for the beer delivery?

You are able to include ‘Special Instructions’ on the ‘Checkout’ section.

If our courier attempts beer delivery at the delivery address, specified in the online real ale order, or as a fall-back attempts beer delivery with a neighbour but cannot deliver the real ale Products, the courier will retain the real ale Products and will leave a calling card with a Customer Services telephone number for you to call in order to arrange re-delivery. Please note that the courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.

The courier will only attempt to deliver the bottled beer Products on up to two separate days, after which a further beer delivery charge may become payable. The bottled beer products will be returned to our Dispatch Depot if they have not been collected from the courier. For returned online real ale orders only the cost of the products ordered is refunded less the cost of returning the real ale order.

For your security, the courier's paperwork must be signed, either at the recipients address or a neighbouring address in order to acknowledge receipt of the product(s). A Delivery Note detailing the real ale product(s) supplied by classicales.co.uk will be stored in one of your delivered parcel(s), and this is your proof of beer delivery.

5. Will you make beer deliveries to my area?

We make beer deliveries only to addresses in mainland UK (England, Wales, and Scotland). For the avoidance of doubt, we do not provide beer delivery to the Republic of Ireland and the Channel Islands. In addition, our couriers do not provide beer delivery to PO Box numbers unless a valid telephone number is provided. Orders to the Scottish Highlands, Scottish Isles, Isle of Man, Isles of Scilly or Northern Ireland will attract an additional surcharge. For more information see our delivery information page.

Please contact us on customerservices@classicales.co.uk for further details.

6. How do I cancel my online beer shop order?

You may cancel your online real ale order at any time until seven days after the real ale online goods are received, but you will be liable for the initial beer delivery cost. You will be responsible for returning the real ale online products to us at your own cost. The real ale online goods must arrive back at our Dispatch Depot unopened and undamaged. You can cancel your online beer order by emailing our Customer Services on customerservices@classicales.co.uk

You will then be sent an email with details of your RMA (Return Merchandise Authorisation) number and the returns address. The RMA number must be clearly displayed on your returned order. Orders returned without first obtaining an RMA number will not be accepted.

Some corporate or large online beer shop orders may be classified as Special Order. If an online beer shop order is classified as Special Order you will be advised of this by email or in a price quotation. If a Special Order is cancelled after payment and the real ale products have already been ordered into a classicales.co.uk dispatch warehouse to fulfil the order, such real ale online orders will be liable to a restocking fee of 25% of the value of the real ale products ordered.

All credits will be issued within 30 days of the cancellation, provided the real ale goods have been returned within that period.

7. How do I return faulty products?

We will provide a full refund of any products that are faulty. We must be notified of damaged or faulty products within 3 working days of receipt. We may require the faulty products to be returned to us and we will arrange this as necessary. Contact our Customer Services via email oncustomerservices@classicales.co.uk

On the rare occasion where the products delivered are different to those ordered we must be informed of this within 3 working days of receipt. We will arrange a collection of these products as necessary, once we have investigated the dispatch records for your online beer shop order. Contact our Customer Services via email on customerservices@classicales.co.uk

8. How do I return broken products?

Upon receipt of your online beer shop order, the real ale online order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the courier’s documentation. We must have confirmation of these breakages or shortages within 3 working days of beer delivery.

9. How can I pay for beer online?

To purchase beer online we use a secure payment system called Worldpay. You are able to pay for online beer shop orders using the cards shown below. We do not accept cheques.

10. Why does my Credit Card Statement read ‘Marston’s PLC’?

Classicales.co.uk is a trading name of Marston’s PLC, Marston’s House, Brewery Road, Wolverhampton, WV1 4JT. Company Registration No. 31461, VAT No. GB100019352.

11. Is my privacy protected?

We are committed to protecting your privacy and will only collect, administer and process information in accordance with the Data Protection Act 1998. When you e-mail us, or use a contact form within this site: We will use your email address for the purposes of administering your query and responding to you. We will not publish your email address on our Site. Unless you give your explicit permission we will not use your name and email address to send you, nor allow any associated companies to send you, any unwanted marketing information. See our Privacy Policy section for more details.
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